Services

Our Managed IT Service is a comprehensive, customizable suite of end-to-end IT services and solutions. From hardware procurement and help desk support, to security and automation, Document Solutions can do it all.

NOC Services

• 24/7 remote monitoring and alerting
• Endpoint detection and response (EDR) licensing, monitoring, and management
• DNS filtering licensing, monitoring, and management
• Proactive patch management for Microsoft Windows and 100+ third-party applications, including Google Chrome, Apple Safari, Firefox, Adobe, Dropbox, Zoom and more
• Patch testing and verification
• RMM scripting and automation 
• Hardware health monitoring
• Device performance monitoring
• Disk health check
• HTTP/HTTPS monitoring
• Proactive reboot procedures
• Internet connectivity
• Password policies
• Change detection alerts
• Service provider access to ConnectWise ticket and billing integration 
• Access to monthly reporting

US Based Service Desk

• Unlimited live-answer user and workstation support 8:00 a.m. - 8:00 p.m. ET (support requests also accepted via email and desktop chat)
• Access to tier 2 and tier 3 resources 
• Moves, adds, changes – Microsoft Active Directory, Entra ID, Microsoft 365 / Office 365
• Security and distribution group management
• Printer and file sharing permission management
• Spam filtering
• Remote desktop access
• Laptop drive encryption
• Mobile device email account setup 
• Microsoft ActiveSync